Explanation for unable login after the recently updates

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Gulguth
Posts: 5
Joined: Thu Apr 10, 2014 3:43 am

Re: Explanation for unable login after the recently updates

Postby Gulguth » Sat Apr 12, 2014 12:28 am

Thank you for addressing the issue. Updating the OS is not an option for me since 5.1.1 is the highest my first generation iPad will allow.

I'm a little nervous about posting my commander name and server publicly because there could be a lag time between getting the free shield and when some nefarious enemy commander might see my name and attack me (yes, I suppose GAW has made me paranoid !), so I'm going to send it to sphinxgm by private message.

sphinxgm
OFFICIAL
OFFICIAL
Posts: 6
Joined: Thu Jun 06, 2013 10:03 pm

Re: Explanation for unable login after the recently updates

Postby sphinxgm » Sat Apr 12, 2014 12:35 am

If so, you only wait for the update version 1.5.3.
And you can sent email to support@sphinxjoy.com.

traffer
Posts: 33
Joined: Sat Dec 14, 2013 5:30 am

Re: Explanation for unable login after the recently updates

Postby traffer » Sun Apr 13, 2014 7:59 am

sphinxgm wrote:If so, you only wait for the update version 1.5.3.

When will the update be available in AppStore? As iOS software developer, I know that any fix takes maximum 3 days. App review takes maximum 2 weaks.

zNoodles
Posts: 6
Joined: Tue Apr 15, 2014 2:37 pm

Re: Explanation for unable login after the recently updates

Postby zNoodles » Tue Apr 15, 2014 3:05 pm

traffer wrote:
sphinxgm wrote:If so, you only wait for the update version 1.5.3.

When will the update be available in AppStore? As iOS software developer, I know that any fix takes maximum 3 days. App review takes maximum 2 weaks.


My Android phone had a GaW update of approx 45MB last night from Google Play Store.

Now game doesn't work correctly. :?: :?: :?: :?:
If I click on a building (say ShipYard) I can NOT build any ships. Nor can I back out of the building.
Game hangs up on SHIPYARD EVERY time.

ver 1.5.4 is on game splash page.

I was on a shop page & got charged for 2 items when I had bought only one.

FIX THIS GAME!!!! :cry:

zNoodles
Posts: 6
Joined: Tue Apr 15, 2014 2:37 pm

Re: Explanation for unable login after the recently updates

Postby zNoodles » Tue Apr 15, 2014 3:13 pm

sphinxgm wrote:If so, you only wait for the update version 1.5.3.
And you can sent email to support@sphinxjoy.com.


Regarding E-mailing the Devs:
This is what my e-mail client told me when I tried to e-mail them:


Error
The email address "support@sphinxjoy.com." is not recognized. Please fix it and try again.


Can I "un" update????

Gulguth
Posts: 5
Joined: Thu Apr 10, 2014 3:43 am

Re: Explanation for unable login after the recently updates

Postby Gulguth » Thu Apr 17, 2014 8:37 pm

GAW v1.5.3 is on the iOS App Store as of today (2014-04-17). I have installed it and it is working ... I can now log in to my game again and everything seems okay. Huzzah. Now back to sinking tons of time into this game -- blessing or curse? Ha ha.

Have fun everybody, unless you are an honourless ganker on Sagittarius in which case I'm going to kill you.

sphinx.frank
OFFICIAL
OFFICIAL
Posts: 97
Joined: Wed Feb 19, 2014 9:31 pm

Re: Explanation for unable login after the recently updates

Postby sphinx.frank » Thu Apr 17, 2014 8:55 pm

Dear commanders,

GAW version 1.5.3 has been released in App Store now, login issue for IOS 5.1.1 is fixed in this version. Please go to App Store to download newest version of GAW. If you have any further issues, please contact our support team through in game Feedback. Enjoy!

Rickzoe
Posts: 1
Joined: Sun Jul 06, 2014 4:31 pm

Re: Explanation for unable login after the recently updates

Postby Rickzoe » Sun Jul 06, 2014 4:34 pm

I can't log into my account, please help me....


Rick Zoe is my commander name

I registered like it said on the announcements but when I try to recover my password I received error code 1002.....

yggdrasil
Posts: 1
Joined: Fri Jul 25, 2014 11:34 am

Re: Explanation for unable login after the recently updates

Postby yggdrasil » Fri Jul 25, 2014 11:39 am

I have 1.6.4 in my smartphone and tablet and today, over 15:00 h, can't log into any server. Hydra, medusa, any.

I proved many different thing to start but i cant.(not by GPRS and no by wifi)

Some ideas about it? the servers are OK?

KURO
Posts: 2
Joined: Fri Sep 05, 2014 6:29 pm

Re: Explanation for unable login after the recently updates

Postby KURO » Fri Sep 05, 2014 6:43 pm

i've updated EVERYTHING, still have major issues. On top of that i've lost my fleets because i can't regularly access & maintain my accounts...


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