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Adding another account

Posted: Mon Jul 07, 2014 11:32 am
by JohnC
Have been trying to add an additional account presently have 2 on my device using iPads and I phone, presently have 2 accounts both on Leo server JohnC commander name Spacey also have Johnjc Commander name Johnjc both show on my list when I sign in and switch between them, trying to add a new account and get message Commander list for Leo is full. Have in past started to add additional account then deleted them are they still showing agains my account understand we can have 3 on a device. How can I add the additional account are the deleted accounts still there Please contact me with details at JohnC Spacey in Leo.
Someone told me to delete my cookies is that right don't want to lose my accounts.


Many thanks.

Re: Adding another account

Posted: Mon Jul 07, 2014 4:20 pm
by Talizorah
Hello JohnC,

There is a 3 account limit per device per server. Registered Accounts are stored on the server, not on your device. Deleting an account from your device simply removes it from your account list and deletes the stored login information that was on your device.

The accounts you created and deleted still count towards your 3 account limit created by that device for Leo server. You can have an unlimited number of accounts stored on your device, however, the first three that you log into a server with are the only accounts you can log into that server with. The exception is if you created 3 accounts on one server and 3 accounts on another server, and those servers merge, you would then be able to access all 6 accounts on one server.

You cannot delete an account from the game, only the developers can remove accounts, which they only do in extreme cases or when cleaning out inactive accounts. If you can remember the account names of the accounts you deleted from your device, you will be able to recover those accounts, provided you know the email address associated with them.

I have no idea if deleting cookies will do anything to the game. At worst it could simply remove the account names from your list and force you to manually re-enter the account names and passwords, or nothing will happen at all. You can never lose an account, but it is easy to forget your log-in credentials.

Be sure to keep a listing of all your account names and passwords in a safe and secure spot where only you have access to them in the event of an account being deleted from your commander list. There are several things that can cause this:

1) New Device
2) App update
3) Deleting and reinstalling app

Always keep a backup just in case.

If you have any other questions feel free to ask!
-Tali

Re: Adding another account

Posted: Sat Nov 22, 2014 11:01 am
by FunDs
Great info Tali! Thanks for sharing.

I have 2 accounts on Uranus and 1 on Gaea (same name as account on Uranus) and was curious how the merge was going to affect them. From the news release info on the merge and your post above, it sounds like my account from Gaea will be pulled over from Uranus (with an 001 added to it since the same name already exists on Uranus, but, I will have a chance to change it when logging in first time after merge). So, post merge, I should have 3 accounts on Uranus. Out of curiosity, after the merge can I still add 1 more on Uranus since the Gaea account was moved or is exceeding the cap of 3 only allowed at the time of merge?

Thanks for the info.

Re: Adding another account

Posted: Sun Nov 23, 2014 11:47 am
by Talizorah
Hey,

The 3 account limit will still apply, and as you will now have 3 accounts at the merge, you will not be able to create a new account on the merged server.

However, merges are great ways to greatly increase the number of accounts on your server. Before the merge, it is a good idea to use up your 3 accounts per device on both your server and the merging server. This will give you 6 account on the server after the merge happens. Make sure to get your new alts to level 3 before the merge happens just to be sure they do not get deleted due to too low of score. If you play your cards right, every merge can get you an additional 3 accounts on your server. As far as I know, you can control any number of accounts on a server, you are just limited in the number of accounts you create.

In terms of account management, I like to create a new account for each commander I make, just to avoid having to have multiple commanders under a single account. But that choice is up to you :)

If you have an account on both servers with identical names, you will be prompted at login to change the name of the account being merged to the target server. It is possible to use different keyboards to rename your account to appear identical to the previous name, or you can take the opportunity to change the name of an account you don't like by creating an account on the target server with an indentical name to force the name change.

Server merges provide great opportunities to consolidate planets, increase server activity, gain more accounts on your server, and rename accounts. Take advantage of it while you can!

Let me know if you have any other questions!
-Tali

Re: Adding another account

Posted: Sun Nov 23, 2014 9:05 pm
by Sengorn Leopardae
I was allowed to make four accounts on the old sun server, before we merged with Hermes. And those who use another e-mail, can make even more. I have now, as many accounts as I need to infiltrate every active alliance on my server, and have done so. I only needed four emails. my
Yahoo, gmail, ect.

Re: Adding another account

Posted: Mon Nov 24, 2014 11:19 am
by Talizorah
Sengorn Leopardae wrote:I was allowed to make four accounts on the old sun server, before we merged with Hermes. And those who use another e-mail, can make even more. I have now, as many accounts as I need to infiltrate every active alliance on my server, and have done so. I only needed four emails. my
Yahoo, gmail, ect.


You are limited to 3 accounts per device per server, regardless of email. You can use the same email address for all accounts, and it will not affect the number of accounts you create. You can create any number of accounts, without limit, but it is the first three that you login to a server with that count against your device total. From what I am seeing, it may be possible to make 3 additional accounts on a server after a merge. I was able to do so successfully on a merged server where I had already had 6 accounts. Others reported that it was possible as well. I only have an iOS device, so if you can retest and see if you can indeed make more, it may be exclusive to android servers at this time.

Re: Adding another account

Posted: Tue Nov 25, 2014 2:47 pm
by Sengorn Leopardae
Yes, I can make only a limited amount of accounts on the same server with the same email, or it said I have too many commanders on my list. If I keep using different emails, I can put an unlimited amount of commanders on the same server with the same device. It seems to think that if I use a different email, I am also using a different device or account.

Re: Adding another account

Posted: Wed Nov 26, 2014 10:11 pm
by Talizorah
Officially, you are can create 3 account per device, per server, and can gain additional accounts via server merges. So long as you are not modifying game data, and not breaking any rules, I am sure there are other methods of gaining more accounts ;)