Lost 100% Buffs after buying 1600 DM

[Khan]

Help is needed urgently... I bought 1600 DM on Feb. 11th and included in the purchase was 100% res buffs on Metal, Crystal and Gas. With the dm I "purchased" a 7 day shield and activated it the following day. When I tried to activate my res. buffs they were gone! Only the Crystal buff was still there. I am Khan on Cerberus and my shield is being wasted. Please let me know what I need to do to get my purchased items back. I would like to purchase the offer today but I cannot purchase another and have the same thing happen again. That would be stupid and Khan is not stupid. Thanks, Khan.

[Talizorah]

If this issue has still not been resolved, please send an email to support@sphinxjoy.com with the same info: commander name, server, description.

-Tali