Dark metal charged but metal not credited to my account

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BryanAustin1
Posts: 1
Joined: Thu Nov 26, 2015 12:33 pm

Dark metal charged but metal not credited to my account

Postby BryanAustin1 » Thu Nov 26, 2015 12:48 pm

I purchased 300,000 units of metal, and was charged the dark matter for this , however it was not credited to my account. How do I either , get my dark matter credit back or get my 300,000 units of metal? :(

Talizorah
OFFICIAL
OFFICIAL
Posts: 589
Joined: Sat Jul 20, 2013 10:16 pm
Location: North Carolina, USA

Re: Dark metal charged but metal not credited to my account

Postby Talizorah » Thu Nov 26, 2015 1:49 pm

Typically, try hitting "Restore Order" in settings. However, it also depends which screen you made the purchase on. If it was the screen that says "Buy & Use" then it was automatically added to the current planet that you were on. To refresh the planet, toggle between planet view, system view, and galaxy view, and back to planet view, or simply switch planets and back to refresh your planets production numbers.

If you made the purchase in the Items Store tab, then the resources were added to your inventory, in which you will need to click on "My Items" > "Resources" > "Use" in order to use the resources. Be sure you are on the correct planet before using them, as they will be added to whichever is the current planet.

If you still cannot find the resources, note down the time you made the purchase and send any screenshots or relevant info by email to support@sphinxjoy.com. Also include your commander name and server in the email.

-Tali


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