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Re: Explanation for unable login after the recently updates

Posted: Sat Apr 12, 2014 12:28 am
by Gulguth
Thank you for addressing the issue. Updating the OS is not an option for me since 5.1.1 is the highest my first generation iPad will allow.

I'm a little nervous about posting my commander name and server publicly because there could be a lag time between getting the free shield and when some nefarious enemy commander might see my name and attack me (yes, I suppose GAW has made me paranoid !), so I'm going to send it to sphinxgm by private message.

Re: Explanation for unable login after the recently updates

Posted: Sat Apr 12, 2014 12:35 am
by sphinxgm
If so, you only wait for the update version 1.5.3.
And you can sent email to support@sphinxjoy.com.

Re: Explanation for unable login after the recently updates

Posted: Sun Apr 13, 2014 7:59 am
by traffer
sphinxgm wrote:If so, you only wait for the update version 1.5.3.

When will the update be available in AppStore? As iOS software developer, I know that any fix takes maximum 3 days. App review takes maximum 2 weaks.

Re: Explanation for unable login after the recently updates

Posted: Tue Apr 15, 2014 3:05 pm
by zNoodles
traffer wrote:
sphinxgm wrote:If so, you only wait for the update version 1.5.3.

When will the update be available in AppStore? As iOS software developer, I know that any fix takes maximum 3 days. App review takes maximum 2 weaks.


My Android phone had a GaW update of approx 45MB last night from Google Play Store.

Now game doesn't work correctly. :?: :?: :?: :?:
If I click on a building (say ShipYard) I can NOT build any ships. Nor can I back out of the building.
Game hangs up on SHIPYARD EVERY time.

ver 1.5.4 is on game splash page.

I was on a shop page & got charged for 2 items when I had bought only one.

FIX THIS GAME!!!! :cry:

Re: Explanation for unable login after the recently updates

Posted: Tue Apr 15, 2014 3:13 pm
by zNoodles
sphinxgm wrote:If so, you only wait for the update version 1.5.3.
And you can sent email to support@sphinxjoy.com.


Regarding E-mailing the Devs:
This is what my e-mail client told me when I tried to e-mail them:


Error
The email address "support@sphinxjoy.com." is not recognized. Please fix it and try again.


Can I "un" update????

Re: Explanation for unable login after the recently updates

Posted: Thu Apr 17, 2014 8:37 pm
by Gulguth
GAW v1.5.3 is on the iOS App Store as of today (2014-04-17). I have installed it and it is working ... I can now log in to my game again and everything seems okay. Huzzah. Now back to sinking tons of time into this game -- blessing or curse? Ha ha.

Have fun everybody, unless you are an honourless ganker on Sagittarius in which case I'm going to kill you.

Re: Explanation for unable login after the recently updates

Posted: Thu Apr 17, 2014 8:55 pm
by sphinx.frank
Dear commanders,

GAW version 1.5.3 has been released in App Store now, login issue for IOS 5.1.1 is fixed in this version. Please go to App Store to download newest version of GAW. If you have any further issues, please contact our support team through in game Feedback. Enjoy!

Re: Explanation for unable login after the recently updates

Posted: Sun Jul 06, 2014 4:34 pm
by Rickzoe
I can't log into my account, please help me....


Rick Zoe is my commander name

I registered like it said on the announcements but when I try to recover my password I received error code 1002.....

Re: Explanation for unable login after the recently updates

Posted: Fri Jul 25, 2014 11:39 am
by yggdrasil
I have 1.6.4 in my smartphone and tablet and today, over 15:00 h, can't log into any server. Hydra, medusa, any.

I proved many different thing to start but i cant.(not by GPRS and no by wifi)

Some ideas about it? the servers are OK?

Re: Explanation for unable login after the recently updates

Posted: Fri Sep 05, 2014 6:43 pm
by KURO
i've updated EVERYTHING, still have major issues. On top of that i've lost my fleets because i can't regularly access & maintain my accounts...